Return & Refund

If you need return or refund service after reciving your package, please send an email to our customer service at info@olaola.com. We will reply to you within 2 working days. We will need:

Please provide your order number, description of the issue(with clear pics attached if possible)
Please do not send the return packages to the address on the package received, only send them to the address that our customer service has provided. A return or exchange will only be valid when it is accepted by our customer service center.

RETURN POLICY

You can return items within 7 days after delivery (Contact witin 2 days after delivery is needed).
Items must be unworn, undamaged and in its original condition.
We are responsible for the following defects returned within 7 days: stains, zipper malfunction, ripped or torn fabric, poor quality material, obvious color difference, major difference between the photographed product and the product received.
If you have chosen the wrong size/color or do not like the item (item is not faulty), we allow a return once we have received relevant information. The customer is responsible for all shipping charges incurred on returned/exchanged merchandise.
No exchange or return or amendments on promotional items or items on sale.

EXCHANGE & REFUND

You are guaranteed to obtain a refund or an exchange once we have received your return.

Once we have agreed to your refund request, we will process your refund within 1-2 business days. Refunds will also be made through PayPal if you paid with PayPal, or if you paid with a credit card, we will also refund the money back to the card you used in the same way.

SHIPPING FEES

If you receive a damaged/defective item, we will cover the return shipping costs
OLAOLA is not liable for shipping fees under the following circumstances: Garment doesn't fit; Customer has changed mind or dislikes the item.

PACKAGE RETURNED

Please tell us the tracking number after you have returned an item.
In case you have any other questions please do not hesitate to get in touch with our customer service at info@olaola.com

ORDERING

When Will My Order Ship?

Our "Ready To Ship" Products can be dispatched within 24h of payment, most other orders will be dispatched within 1-7 working days of payment.Standard shipping usually takes 8-10 business days, Fast shipping usually takes 4-7 business days.

Where Do You Ship To?

Currently, our market is mainly focused on the United States, although there is still potential for expansion in other markets. In the future, we will consider developing more markets to meet more consumer preferences and needs.

What Is Your Order Cancellation Rules?

Our costumes are made to order. Once the tailoring process has begun,the materials cannot be reused.The good news is that after placing your order, there is still time to change your mind.

Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
Once your order has been shipped, it can no longer be cancelled.

For order cancellation details, please see: Order Cancellation

I Have a Question about My Order, Who Can I Talk To?

At OLAOLA, we value your satisfaction, and we are here to assist you with any inquiries about your order. Our customer support team is available around the clock to address your questions and concerns. Feel free to reach out to us via Email: info@olaola.com. We're more than happy to help you with anything you need!

PRODUCT

Is The Product Fabric Comfortable?

Our fabric is soft, breathable and gentle on the skin. It offers comfort and safety and is durable to ensure a comfortable night's sleep.

How Accurate Are the Colors Shown in Your Photos?

At Olala, we make every effort to accurately represent the colours of our products in our photos. However, please note that colours may vary slightly due to different display settings and lighting conditions. We recommend referring to the product descriptions and details for additional information about the colour and material of the items. If you have any specific colour-related queries, our customer support team is always available to assist you. Your satisfaction is our priority, and we strive to provide you with the best shopping experience possible.

RETURNS

What Is Your Return Policy?

At OLAOLA, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy. Please refer to our 'Return & Refund' page to know more!

My Item Arrived Damaged. What Should I Do?

We apologise for any inconvenience this may cause. If your item arrived damaged, please contact our customer support team immediately via email. Our professional representatives will guide you through the process of making a damage claim and assist you in obtaining a replacement or refund as soon as possible. To expedite the process, please provide photos of the damaged item and packaging. Rest assured that we will do our best to resolve the issue and ensure that you are satisfied with our products and services. Your feedback is invaluable to us in improving our processes and maintaining the highest quality standards.

PAYMENT

What Payment Methods Do You Support?

1. Online payment via Paypal by using your credit card. You can use Visa, MasterCard, Discover, and American Express with PayPal. Plus, when you pay with PayPal, you don't expose your credit card number to merchants.
2. Visa, MasterCard

CONTACT US

About Us

OLAOLA has become the go-to place for parents and young adults looking for top quality pajamas, nightgowns, bathrobes, and wearable blankets.

We are committed to providing an enjoyable shopping experience and a wide variety of carefully selected products.

Our Collections