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Privacy Policy

Our use of personal information that you may submit to us through this Web site is governed by our Privacy Policy. We collect personal information directly from you and your transactions with us. We use your information to provide you with our products and services, or respond to your inquiries. We adhere to a strict privacy policy that means your information will not be shared, sold, or distributed. We hope you enjoy your stay! This privacy policy may be changed from time to time, so please check it on a regular basis.

What information does OLAOLA collect?

Each time you visit OLAOLA , we use a feature of your browser called "cookie" to assign identification to your computer. The unique user ID contained within your cookie automatically identifies your computer but not you on our servers every time you visit our site.

We log browser types, access times, URLs from which visitors come to our site and URLs viewed by visitors while on our site. Except as otherwise stated in this privacy policy, we do not provide this information to third parties, except in aggregate form. We also keep track of your computer's unique IP address to help diagnose problems with our server, to better serve your needs and to administer our web site. Your IP address is also used to gather broader information about you, such as your location and your Internet service provider. We will, at certain times, ask you to provide us with personal information to register for our services or to enter a sweepstakes. This information may include, but is not limited to, your name and email address.

Who collects the information?

OLAOLA usually collects any requested information from its users for its own purposes. However, OLAOLA also has partners, which help us provide you with different content and services. If you have any questions regarding the collection or receipt of the information you provide at our site, please contact us at info@olaola.com. Some of our content partners, as well as advertisers who display ads at our site, may use cookies or otherwise independently collect information from you. We cannot and do not control the collection or use of such information, or their use of cookies. We also do not have access to any information contained in or related to those cookies.

What does OLAOLA do with the data it collects?

Whenever OLAOLA collects data from any of its registered users, the data is intended to tailor or improve the experience of visitors to our site.

From the data collected, we can customize content and advertisements based on a user's unique preferences. We use information from a cookie to differentiate unique users, personalize our site for each unique user, control the frequency of individual advertisements directed for individual computers and other purposes in all cases, specific personal information is not shared with our advertisers, except as otherwise stated in this privacy policy.

We use unique computer IP addresses to help diagnose problems with our server and to administer our web sites. IP addresses may be disclosed to a third party if we believe in good faith that the law or legal process requires it, or to protect the rights or property of OLAOLA or others. When you register for the unique services offered at OLAOLA , you willingly provide additional information to receive specific services and to experience personalized interactions at the site. We may use information to target offerings that may be of interest to you and/or to analyze aggregate user data to improve our services.

We will send out occasional emails to provide you with information that we think you will find useful, including information about new products and services. We might also contact you to see if you are interested in participating market researches regarding to OLAOLA.

In every such email, we will also have instructions on how to unsubscribe to future emails from us. If at any time you feel you have received e-mails from OLAOLA that you did not request, please notify us immediately (along with a copy of the e-mail) at info@olaola.com .

Under what circumstances does OLAOLA share data?

OLAOLA may disclose your personal information to our business partners to provide you with the services you have willingly requested. If you have questions regarding the privacy policy or data-collection practices of any of OLAOLA's partners, please contact that partner directly. OLAOLA does not have control over and is not responsible for the data collection and use practices of our business partners.

We may also disclose your personal information to a third party, if we believe in good faith that the law or legal process requires it, to protect the rights or property of OLAOLA or others or as otherwise described in this privacy policy.

We may also share aggregated information with our advertisers or information collection companies, but in no case will we reveal any personally identifiable information in these instances.

How can you deactivate your account at OLAOLA?

You can change your profile information by logging into your account at OLAOLA , or by sending an email to info@olaola.com.

How can deactivate your registration on OLAOLA?

OLAOLA currently does not have a method for completely deleting user information from our database. However, deleting the cookie stored on your computer will cause you to be perceived as a new user with no known user data. You may also change the setting in your browser, instructing it not to accept cookies, but this could prevent you from receiving some of OLAOLA's key services.

Procedure for avoiding loss or misuse of information

Except as otherwise stated in this privacy policy, OLAOLA has taken stringent measures to ensure that customer information is not publicly available through its site and accessible only to the user who initially entered the information or to authorized personnel at OLAOLA or its partners, and only after a password has been entered.

Privacy policies for sites linked to OLAOLA 

Our site contains links to web sites not necessarily affiliated with us. OLAOLA does not control the privacy practices of those sites to which OLAOLA links and, therefore, OLAOLA encourages you to read the privacy policies of those sites.

These sites have their own policies and practices with respect to online privacy, and OLAOLA cannot be responsible for the privacy practices or the content of these unaffiliated web sites.

In addition, in certain instances a OLAOLA advertiser may ask you for personal information. It will be your decision as to whether to provide such information, as OLAOLA cannot be responsible for the privacy practices of its advertisers.

Notification of Changes

This policy may be revised over time as new features are added to OLAOLA. We will post any such new privacy policies, along with the date of last revision, in prominent positions so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone.

ORDERING

When Will My Order Ship?
Our "Ready To Ship" Products can be dispatched within 24h of payment, most other orders will be dispatched within 1-7 working days of payment.Standard shipping usually takes 8-10 business days, Fast shipping usually takes 4-7 business days.
Where Do You Ship To?
Currently, our market is mainly focused on the United States, although there is still potential for expansion in other markets. In the future, we will consider developing more markets to meet more consumer preferences and needs.
What Is Your Order Cancellation Rules?

Our costumes are made to order. Once the tailoring process has begun,the materials cannot be reused.The good news is that after placing your order, there is still time to change your mind.

Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
Once your order has been shipped, it can no longer be cancelled.

For order cancellation details, please see: Order Cancellation

I Have a Question about My Order, Who Can I Talk To?
At OLAOLA, we value your satisfaction, and we are here to assist you with any inquiries about your order. Our customer support team is available around the clock to address your questions and concerns. Feel free to reach out to us via Email: info@olaola.com. We're more than happy to help you with anything you need!

PRODUCT

Is The Product Fabric Comfortable?
Our fabric is soft, breathable and gentle on the skin. It offers comfort and safety and is durable to ensure a comfortable night's sleep.
How Accurate Are the Colors Shown in Your Photos?
At Olala, we make every effort to accurately represent the colours of our products in our photos. However, please note that colours may vary slightly due to different display settings and lighting conditions. We recommend referring to the product descriptions and details for additional information about the colour and material of the items. If you have any specific colour-related queries, our customer support team is always available to assist you. Your satisfaction is our priority, and we strive to provide you with the best shopping experience possible.

RETURNS

What Is Your Return Policy?
At OLAOLA, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy. Please refer to our 'Return & Refund' page to know more!
My Item Arrived Damaged. What Should I Do?
We apologise for any inconvenience this may cause. If your item arrived damaged, please contact our customer support team immediately via email. Our professional representatives will guide you through the process of making a damage claim and assist you in obtaining a replacement or refund as soon as possible. To expedite the process, please provide photos of the damaged item and packaging. Rest assured that we will do our best to resolve the issue and ensure that you are satisfied with our products and services. Your feedback is invaluable to us in improving our processes and maintaining the highest quality standards.

PAYMENT

What Payment Methods Do You Support?
1. Online payment via Paypal by using your credit card. You can use Visa, MasterCard, Discover, and American Express with PayPal. Plus, when you pay with PayPal, you don't expose your credit card number to merchants.
2. Visa, MasterCard

CONTACT US

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About Us

OLAOLA has become the go-to place for parents and young adults looking for top quality pajamas, nightgowns, bathrobes, and wearable blankets.

We are committed to providing an enjoyable shopping experience and a wide variety of carefully selected products.
Our Collections